Case studies
Client work, with the numbers attached
Organized by industry, technology and business problem. Each study covers the challenge, solution, architecture and the results that were actually measured.
Professional Services · AEM, AEM Edge Delivery Services
ZS Associates: From Sitecore to AEM to Edge Delivery
ZS Associates’ corporate website had to replatform twice without ever missing a beat: first off Sitecore onto AEM, then onto AEM Edge Delivery as the performance bar moved again.
Home Appliances · Adobe Target, Adobe Analytics
Whirlpool: 463% Conversion Lift by Targeting High-Intent Shoppers
Whirlpool had invested in Adobe Experience Cloud but adoption was shallow — the platform was collecting data, not changing outcomes. The brand needed a working optimization practice, fast.
Manufacturing · Adobe Experience Manager, Adobe Analytics
UltraTech Cement: 50% Faster Publishing on a Modernized AEM
UltraTech’s AEM platform had aged into a bottleneck — slow pages, slow publishing, and a digital experience trailing the brand’s market position.
Ecommerce · Adobe Target, Adobe Analytics
Titan: 32% More Orders by Ranking Products on Merit
Titan’s product landing pages ordered items more or less arbitrarily — which meant the products shoppers actually wanted were often buried below ones they didn’t.
B2B SaaS · Adobe Marketo Engage
Tech Mahindra: B2B Lead Lifecycle on Marketo Engage
A global IT services firm needed end-to-end lead management — marketing and sales working one lifecycle, with attribution that survives an enterprise sales cycle.
D2C · Adobe Real-Time CDP
Tata Consumer: +72% Ad CTR with Real-Time CDP Audiences
Tata Consumer’s paid media targeted broad demographics while its own first-party data sat unused — the audiences that convert were sitting in unconnected systems.
D2C · Adobe Analytics, Adobe Target
Tata Consumer: +89% Cart Additions from Behavioral Personalization
Tata Consumer’s D2C storefront showed every visitor the same shelf — ignoring what their behavior said they wanted to buy.
Ecommerce · Conversion Rate Optimization
Tata CLiQ Fashion: 4.5x Product Views Through Real-Time CRO
Tata CLiQ Fashion’s pages carried the traffic of a major fashion destination but converted like a catalog — the experience wasn’t responding to what shoppers did.
BFSI · Adobe Campaign
Tata AIA: 4x Lead Growth with Adobe Campaign
Tata AIA needed omnichannel customer communication at insurance scale — coordinated across email, SMS, WhatsApp, web push and the call center, not fired channel by channel.
Luxury · Marketing Automation
Tanishq: 70% WhatsApp Read Rates on Personalized Journeys
Jewelry customers browse for months before a purchase — Tanishq needed engagement that honored that consideration arc instead of blasting through it.
Airlines · Marketing Automation
SpiceJet: 32% Ancillary Conversion Lift via Personalization
Airline margins live in ancillaries — seats, meals, baggage — and SpiceJet’s communication wasn’t personalized enough to sell them.
BFSI · Adobe Analytics, Adobe Target
Reliance Mutual Fund: 95%+ Data Accuracy and a 100x Testing Culture
Mid-rebuild of its digital platform, Reliance Mutual Fund couldn’t trust its own funnel data — the AJAX-heavy site defeated conventional tracking, and there was no optimization roadmap to guide the new build.
Pharma · Adobe Marketo Engage
Piramal Pharma: 121% Click-Through Growth with Marketo Engage
Piramal’s B2B pharma marketing needed lifecycle discipline — scoring, nurture and attribution — on a database that first had to be cleaned into usefulness.
Hospitality · Marketing Automation
OYO Vacation Homes: 32% More Bookings from Behavioral Campaigns
Vacation-rental bookings are researched in bursts and abandoned mid-flow — OYO’s lifecycle messaging wasn’t catching travelers at either moment.
Ecommerce · Adobe Analytics, Adobe Target
Mohey: Testing Delivery Confidence into the Buyer Journey
Bridal-wear purchases are deadline purchases — and Mohey’s product pages made shoppers do the delivery math themselves.
BFSI · Analytics Engineering, BigQuery
Max Life Insurance: 97% Analytics-to-CRM Data Accuracy with BigQuery
Max Life’s digital analytics and its CRM disagreed about the same customers — and reporting quotas made investigating the gap nearly impossible. Nobody could say which numbers to trust.
Ecommerce · Adobe Target
Manyavar: 6% More Orders from One Checkout Change
Mobile shoppers were abandoning Manyavar’s checkout at the final step — the moment of maximum doubt — without ever seeing the reassurances that would have kept them going.
D2C · Marketing Automation
Mamaearth: 24% Conversion Growth from Lifecycle Journeys
Mamaearth’s personal-care business runs on repeat purchase — but post-purchase, win-back and activation journeys simply didn’t exist.
Pharma · Adobe Marketo Engage
Lupin: 3x Contactable Base and 500+ Campaigns in 3 Months
Lupin needed structured B2B engagement with doctors and consultants across ten medical specialties — on channels physicians actually use.
Gaming · Lifecycle Automation
Ludo Supreme: 90% Better Push Delivery, 17% More Conversions
A real-money gaming platform lives or dies on re-engagement — and Ludo Supreme’s push notifications were reaching barely a quarter of Android players.
Real Estate · Marketing Automation, Adobe Audience Manager, Adobe Analytics
Lodha: 22% More Leads Converted to Opportunities
India’s largest real-estate developer was generating leads at scale but converting too few into sales opportunities — and campaign execution was too slow to follow up while interest was hot.
Retail · Analytics, Offline Attribution
Lenskart: Linking Half of All Store Purchases to Digital Journeys
Lenskart’s digital ads drove store purchases it couldn’t see — omnichannel revenue with online-only measurement.
BFSI · Adobe Campaign
Kotak Bank: 900+ Campaigns Migrated onto Adobe Campaign
Kotak Bank was moving its entire campaign operation off a legacy campaign platform — 900+ live campaigns had to land on Adobe Campaign without customer communication missing a day.
D2C · Marketing Automation
Kapiva: 24% Conversion Lift from Nine New Journeys
A wellness brand’s growth depends on repeat purchase — and Kapiva’s lifecycle had gaps exactly where retention is won.
Home Appliances · Adobe Analytics, Adobe Web SDK, Customer Journey Analytics
IFB: Future-Ready Analytics with Adobe Web SDK and CJA
IFB’s legacy analytics implementation was accumulating inconsistencies — the brand needed measurement it could trust and an architecture ready for cross-channel analysis.
Home Appliances · Adobe Target, Adobe Analytics
IFB: 12% Incremental Revenue from a Smarter Home Page
Most of IFB’s traffic landed on the home page — then wandered through listing pages and left. The shortest path to revenue was getting returning visitors back to the products they already cared about.
BFSI · Adobe Campaign, Adobe Analytics, Adobe Target
ICICI Securities: 10x Conversions from Automated Cross-Sell
ICICI Securities held a broad product shelf — broking, wealth, distribution — but cross-sell ran on manual campaigns that couldn’t match customers to the right next product.
BFSI · Adobe Target
ICICI Prudential Life: 3x Conversions After Moving to Adobe Target
ICICI Pru Life’s incumbent personalization platform had become the bottleneck: sluggish delivery, slow launches, and segmentation too coarse to be useful.
BFSI · AEM Edge Delivery Services, Adobe Analytics
ICICI Home Finance: Corporate Website Live on AEM Edge Delivery
A legacy platform with slow mobile loads and developer-dependent publishing was throttling ICICI Home Finance’s campaign velocity and SEO on its highest-intent journeys.
BFSI · Adobe Experience Manager
ICICI Direct: A Unified Digital Ecosystem on AEM
ICICI Direct needed one digital ecosystem serving very different audiences — retail investors, employees, partners and sales teams — in ten Indian languages, without fragmenting into disconnected sites.
BFSI · AI Search Optimization (AEO)
HDFC Bank Home Loans: 940+ Keywords in AI Search Overviews
Home-loan research is moving into AI answer engines — and HDFC Bank’s content wasn’t structured in a way those systems could read, quote or recommend.
BFSI · Adobe Experience Cloud
HDFC Bank: 2x Conversions from Unified Data Activation
HDFC Bank’s customer data sat in silos and campaign go-lives took weeks — personalization at banking scale needed both problems solved at once.
Banking · Adobe Analytics
HDFC Bank: Unified Digital Measurement with Adobe Analytics
India’s largest private-sector bank needed one trustworthy view of digital behavior across net banking, mobile app and public site — replacing fragmented reporting that no two teams agreed on.
BFSI · AEM Edge Delivery Services
Godrej Capital: NBFC Website Built on AEM Edge Delivery
Godrej Capital needed a conversion-led lending site that stayed fast while carrying EMI calculators, eligibility tools and dense campaign tagging — the exact features that usually make lending sites slow.
BFSI · Managed Services
Go Digit: Running Digital Operations for a High-Growth Insurer
Go Digit’s digital platforms are its storefront — quotes, policies and claims all happen online. Running that estate at insurance-grade reliability while shipping constant change is a full-time discipline, not a side job for the product team.
Automotive · Analytics, Offline Attribution
Ford India: Connecting Digital Campaigns to Showroom Visits
Ford India could see clicks but not consequences — no way to tell which digital campaigns actually produced test drives and showroom visits.
Ecommerce · Adobe Campaign
Ferns N Petals: 38% Conversion Lift from Lifecycle Automation
A gifting brand lives on occasions — and Ferns N Petals was reaching customers on a campaign calendar instead of their moments.
MarTech · AI Search Optimization (AEO)
DWAO: Ranking Our Own Brand in AI Search — 50+ Overview Appearances
We tell clients AI-search visibility is an engineerable channel. This is the case study where we proved it on ourselves.
QSR · Lifecycle Automation
Domino’s: 575% More Conversions from Drop-Off Recovery
Domino’s was acquiring users faster than it was keeping them: checkout drop-offs, weak new-user activation and infrequent repeat orders were leaking revenue at every lifecycle stage.
Media · AEM as a Cloud Service
Dish TV: Two Brands, One AEM Cloud Platform
Dish TV ran two consumer brands on separate stacks — duplicate effort, inconsistent experiences, and content deployments slow enough to blunt every campaign.
Automotive · Marketing Automation
Cars24: 32% Conversion Lift from Automated Journeys
Used-car purchases stall at predictable moments — checkout abandoned, financing approved but never used — and Cars24 had no automated way to restart them.
BFSI · AEM, AI Audit Accelerators
Canara HSBC Life: AI-Powered AEM Audit in 48 Hours
Canara HSBC Life suspected serious technical debt in its AEM estate but had no visibility — and the manual audits quoted at 4–6 weeks would have stalled the planned revamp before it started.
Home Appliances · Adobe Target, Adobe Analytics
Butterfly: 6x Engagement on Sign-In from One Experience Test
Butterfly wanted logged-in customers — but on mobile, the sign-in entry points were buried where thumbs never went.
BFSI · Server-Side Tracking, BigQuery
Axis Max Life: 10% Lower Acquisition Cost via Server-Side Tracking
Privacy changes and browser restrictions were starving Axis Max Life’s ad platforms of conversion signal — pushing acquisition costs up while reach shrank.
Manufacturing · AEM Cloud, AEM Edge Delivery Services
Asian Paints: AI-Accelerated AEM Delivery, 40% Faster
Asian Paints’ go-live deadline made a traditional 8–10 month AEM build unworkable. The mandate: enterprise-grade quality at startup speed.
Telecom · Marketing Automation
Airtel: Cutting First-Day Uninstalls with Behavioral Retention
Airtel was paying to acquire app users who uninstalled on day one — acquisition spend leaking straight through a retention hole.
Telecom · Adobe Analytics, Adobe Target, Adobe Audience Manager
Airtel: 100% Growth in Online Conversions, 9x Less Fraud
With millions of daily digital touchpoints, Airtel lacked the funnel visibility to grow online acquisition — and payment-flow fraud was compounding the cost of every blind spot.
BFSI · Marketing Automation
Aditya Birla Health: 170+ Journeys Driving 18% More Conversions
A wellness-led insurer needs customers who engage with their health, not just their premiums — and that takes lifecycle communication most insurers never build.
Want to see work relevant to you?
Tell us where you are and what you're trying to achieve. A certified consultant from DWAO will come back with a practical next step — not a sales pitch.
- Adobe Gold Partner with certified specialists
- Response within one business day
- Delivery teams across five countries
Thank you — we've got it.
An Adobe-certified consultant will reply within one business day.