Case studies

Client work, with the numbers attached

Organized by industry, technology and business problem. Each study covers the challenge, solution, architecture and the results that were actually measured.

Professional Services · AEM, AEM Edge Delivery Services

ZS Associates: From Sitecore to AEM to Edge Delivery

ZS Associates’ corporate website had to replatform twice without ever missing a beat: first off Sitecore onto AEM, then onto AEM Edge Delivery as the performance bar moved again.

Home Appliances · Adobe Target, Adobe Analytics

Whirlpool: 463% Conversion Lift by Targeting High-Intent Shoppers

Whirlpool had invested in Adobe Experience Cloud but adoption was shallow — the platform was collecting data, not changing outcomes. The brand needed a working optimization practice, fast.

Manufacturing · Adobe Experience Manager, Adobe Analytics

UltraTech Cement: 50% Faster Publishing on a Modernized AEM

UltraTech’s AEM platform had aged into a bottleneck — slow pages, slow publishing, and a digital experience trailing the brand’s market position.

Ecommerce · Adobe Target, Adobe Analytics

Titan: 32% More Orders by Ranking Products on Merit

Titan’s product landing pages ordered items more or less arbitrarily — which meant the products shoppers actually wanted were often buried below ones they didn’t.

B2B SaaS · Adobe Marketo Engage

Tech Mahindra: B2B Lead Lifecycle on Marketo Engage

A global IT services firm needed end-to-end lead management — marketing and sales working one lifecycle, with attribution that survives an enterprise sales cycle.

D2C · Adobe Real-Time CDP

Tata Consumer: +72% Ad CTR with Real-Time CDP Audiences

Tata Consumer’s paid media targeted broad demographics while its own first-party data sat unused — the audiences that convert were sitting in unconnected systems.

D2C · Adobe Analytics, Adobe Target

Tata Consumer: +89% Cart Additions from Behavioral Personalization

Tata Consumer’s D2C storefront showed every visitor the same shelf — ignoring what their behavior said they wanted to buy.

Ecommerce · Conversion Rate Optimization

Tata CLiQ Fashion: 4.5x Product Views Through Real-Time CRO

Tata CLiQ Fashion’s pages carried the traffic of a major fashion destination but converted like a catalog — the experience wasn’t responding to what shoppers did.

BFSI · Adobe Campaign

Tata AIA: 4x Lead Growth with Adobe Campaign

Tata AIA needed omnichannel customer communication at insurance scale — coordinated across email, SMS, WhatsApp, web push and the call center, not fired channel by channel.

Luxury · Marketing Automation

Tanishq: 70% WhatsApp Read Rates on Personalized Journeys

Jewelry customers browse for months before a purchase — Tanishq needed engagement that honored that consideration arc instead of blasting through it.

Airlines · Marketing Automation

SpiceJet: 32% Ancillary Conversion Lift via Personalization

Airline margins live in ancillaries — seats, meals, baggage — and SpiceJet’s communication wasn’t personalized enough to sell them.

BFSI · Adobe Analytics, Adobe Target

Reliance Mutual Fund: 95%+ Data Accuracy and a 100x Testing Culture

Mid-rebuild of its digital platform, Reliance Mutual Fund couldn’t trust its own funnel data — the AJAX-heavy site defeated conventional tracking, and there was no optimization roadmap to guide the new build.

Pharma · Adobe Marketo Engage

Piramal Pharma: 121% Click-Through Growth with Marketo Engage

Piramal’s B2B pharma marketing needed lifecycle discipline — scoring, nurture and attribution — on a database that first had to be cleaned into usefulness.

Hospitality · Marketing Automation

OYO Vacation Homes: 32% More Bookings from Behavioral Campaigns

Vacation-rental bookings are researched in bursts and abandoned mid-flow — OYO’s lifecycle messaging wasn’t catching travelers at either moment.

Ecommerce · Adobe Analytics, Adobe Target

Mohey: Testing Delivery Confidence into the Buyer Journey

Bridal-wear purchases are deadline purchases — and Mohey’s product pages made shoppers do the delivery math themselves.

BFSI · Analytics Engineering, BigQuery

Max Life Insurance: 97% Analytics-to-CRM Data Accuracy with BigQuery

Max Life’s digital analytics and its CRM disagreed about the same customers — and reporting quotas made investigating the gap nearly impossible. Nobody could say which numbers to trust.

Ecommerce · Adobe Target

Manyavar: 6% More Orders from One Checkout Change

Mobile shoppers were abandoning Manyavar’s checkout at the final step — the moment of maximum doubt — without ever seeing the reassurances that would have kept them going.

D2C · Marketing Automation

Mamaearth: 24% Conversion Growth from Lifecycle Journeys

Mamaearth’s personal-care business runs on repeat purchase — but post-purchase, win-back and activation journeys simply didn’t exist.

Pharma · Adobe Marketo Engage

Lupin: 3x Contactable Base and 500+ Campaigns in 3 Months

Lupin needed structured B2B engagement with doctors and consultants across ten medical specialties — on channels physicians actually use.

Gaming · Lifecycle Automation

Ludo Supreme: 90% Better Push Delivery, 17% More Conversions

A real-money gaming platform lives or dies on re-engagement — and Ludo Supreme’s push notifications were reaching barely a quarter of Android players.

Real Estate · Marketing Automation, Adobe Audience Manager, Adobe Analytics

Lodha: 22% More Leads Converted to Opportunities

India’s largest real-estate developer was generating leads at scale but converting too few into sales opportunities — and campaign execution was too slow to follow up while interest was hot.

Retail · Analytics, Offline Attribution

Lenskart: Linking Half of All Store Purchases to Digital Journeys

Lenskart’s digital ads drove store purchases it couldn’t see — omnichannel revenue with online-only measurement.

BFSI · Adobe Campaign

Kotak Bank: 900+ Campaigns Migrated onto Adobe Campaign

Kotak Bank was moving its entire campaign operation off a legacy campaign platform — 900+ live campaigns had to land on Adobe Campaign without customer communication missing a day.

D2C · Marketing Automation

Kapiva: 24% Conversion Lift from Nine New Journeys

A wellness brand’s growth depends on repeat purchase — and Kapiva’s lifecycle had gaps exactly where retention is won.

Home Appliances · Adobe Analytics, Adobe Web SDK, Customer Journey Analytics

IFB: Future-Ready Analytics with Adobe Web SDK and CJA

IFB’s legacy analytics implementation was accumulating inconsistencies — the brand needed measurement it could trust and an architecture ready for cross-channel analysis.

Home Appliances · Adobe Target, Adobe Analytics

IFB: 12% Incremental Revenue from a Smarter Home Page

Most of IFB’s traffic landed on the home page — then wandered through listing pages and left. The shortest path to revenue was getting returning visitors back to the products they already cared about.

BFSI · Adobe Campaign, Adobe Analytics, Adobe Target

ICICI Securities: 10x Conversions from Automated Cross-Sell

ICICI Securities held a broad product shelf — broking, wealth, distribution — but cross-sell ran on manual campaigns that couldn’t match customers to the right next product.

BFSI · Adobe Target

ICICI Prudential Life: 3x Conversions After Moving to Adobe Target

ICICI Pru Life’s incumbent personalization platform had become the bottleneck: sluggish delivery, slow launches, and segmentation too coarse to be useful.

BFSI · AEM Edge Delivery Services, Adobe Analytics

ICICI Home Finance: Corporate Website Live on AEM Edge Delivery

A legacy platform with slow mobile loads and developer-dependent publishing was throttling ICICI Home Finance’s campaign velocity and SEO on its highest-intent journeys.

BFSI · Adobe Experience Manager

ICICI Direct: A Unified Digital Ecosystem on AEM

ICICI Direct needed one digital ecosystem serving very different audiences — retail investors, employees, partners and sales teams — in ten Indian languages, without fragmenting into disconnected sites.

BFSI · AI Search Optimization (AEO)

HDFC Bank Home Loans: 940+ Keywords in AI Search Overviews

Home-loan research is moving into AI answer engines — and HDFC Bank’s content wasn’t structured in a way those systems could read, quote or recommend.

BFSI · Adobe Experience Cloud

HDFC Bank: 2x Conversions from Unified Data Activation

HDFC Bank’s customer data sat in silos and campaign go-lives took weeks — personalization at banking scale needed both problems solved at once.

Banking · Adobe Analytics

HDFC Bank: Unified Digital Measurement with Adobe Analytics

India’s largest private-sector bank needed one trustworthy view of digital behavior across net banking, mobile app and public site — replacing fragmented reporting that no two teams agreed on.

BFSI · AEM Edge Delivery Services

Godrej Capital: NBFC Website Built on AEM Edge Delivery

Godrej Capital needed a conversion-led lending site that stayed fast while carrying EMI calculators, eligibility tools and dense campaign tagging — the exact features that usually make lending sites slow.

BFSI · Managed Services

Go Digit: Running Digital Operations for a High-Growth Insurer

Go Digit’s digital platforms are its storefront — quotes, policies and claims all happen online. Running that estate at insurance-grade reliability while shipping constant change is a full-time discipline, not a side job for the product team.

Automotive · Analytics, Offline Attribution

Ford India: Connecting Digital Campaigns to Showroom Visits

Ford India could see clicks but not consequences — no way to tell which digital campaigns actually produced test drives and showroom visits.

Ecommerce · Adobe Campaign

Ferns N Petals: 38% Conversion Lift from Lifecycle Automation

A gifting brand lives on occasions — and Ferns N Petals was reaching customers on a campaign calendar instead of their moments.

MarTech · AI Search Optimization (AEO)

DWAO: Ranking Our Own Brand in AI Search — 50+ Overview Appearances

We tell clients AI-search visibility is an engineerable channel. This is the case study where we proved it on ourselves.

QSR · Lifecycle Automation

Domino’s: 575% More Conversions from Drop-Off Recovery

Domino’s was acquiring users faster than it was keeping them: checkout drop-offs, weak new-user activation and infrequent repeat orders were leaking revenue at every lifecycle stage.

Media · AEM as a Cloud Service

Dish TV: Two Brands, One AEM Cloud Platform

Dish TV ran two consumer brands on separate stacks — duplicate effort, inconsistent experiences, and content deployments slow enough to blunt every campaign.

Automotive · Marketing Automation

Cars24: 32% Conversion Lift from Automated Journeys

Used-car purchases stall at predictable moments — checkout abandoned, financing approved but never used — and Cars24 had no automated way to restart them.

BFSI · AEM, AI Audit Accelerators

Canara HSBC Life: AI-Powered AEM Audit in 48 Hours

Canara HSBC Life suspected serious technical debt in its AEM estate but had no visibility — and the manual audits quoted at 4–6 weeks would have stalled the planned revamp before it started.

Home Appliances · Adobe Target, Adobe Analytics

Butterfly: 6x Engagement on Sign-In from One Experience Test

Butterfly wanted logged-in customers — but on mobile, the sign-in entry points were buried where thumbs never went.

BFSI · Server-Side Tracking, BigQuery

Axis Max Life: 10% Lower Acquisition Cost via Server-Side Tracking

Privacy changes and browser restrictions were starving Axis Max Life’s ad platforms of conversion signal — pushing acquisition costs up while reach shrank.

Manufacturing · AEM Cloud, AEM Edge Delivery Services

Asian Paints: AI-Accelerated AEM Delivery, 40% Faster

Asian Paints’ go-live deadline made a traditional 8–10 month AEM build unworkable. The mandate: enterprise-grade quality at startup speed.

Telecom · Marketing Automation

Airtel: Cutting First-Day Uninstalls with Behavioral Retention

Airtel was paying to acquire app users who uninstalled on day one — acquisition spend leaking straight through a retention hole.

Telecom · Adobe Analytics, Adobe Target, Adobe Audience Manager

Airtel: 100% Growth in Online Conversions, 9x Less Fraud

With millions of daily digital touchpoints, Airtel lacked the funnel visibility to grow online acquisition — and payment-flow fraud was compounding the cost of every blind spot.

BFSI · Marketing Automation

Aditya Birla Health: 170+ Journeys Driving 18% More Conversions

A wellness-led insurer needs customers who engage with their health, not just their premiums — and that takes lifecycle communication most insurers never build.

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